State Farm® Insurance Agent Michael Grant
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cedric Steele
October 2, 2026
5
out of
5
rating by Cedric Steele
"Michael has been my insurance agent for 27 years. For 27 years I have received excellent customer service and care."
Margie R-S
September 17, 2026
5
out of
5
rating by Margie R-S
"All of my interactions with staff, especially Ms. Massey, have been very positive, supportive and professional.
They handled the processing of my recent claim promptly and remained in constant communication until the end of the process."
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team member provided you with the positive, supportive, and professional service we strive for every day. Keeping you informed and supported throughout the claims process is extremely important to us. We truly appreciate your trust in our office and look forward to being here whenever you need us! "
Brown Bear
September 3, 2026
5
out of
5
rating by Brown Bear
"Worked with Frances who was very personable, friendly and more importantly helpful. Went above and beyond to ensure everything was as it needed to be and provided documentation and clarity. Made the experience 10/10."
We responded:
"Thank you for the great review! We’re so glad Frances went above and beyond to make sure everything was handled properly and clearly explained. We appreciate your trust in our office and love hearing that your experience was a 10/10! 😊
"
Leslie Halsey
September 2, 2026
5
out of
5
rating by Leslie Halsey
"I actually called on 9/2 & had the great pleasure to speak with Frances. She was really helpful & patient with me. She was a wonderful person to talk to & very friendly & personable. From now on, if I have any problems, I will be calling Frances. Terrific person on your team! Thank You!! Leslie Halsey."
We responded:
"Leslie, thank you so much for the wonderful review! We’re thrilled to hear Frances was helpful, patient, and made your experience such a positive one. We’re lucky to have her on our team! We truly appreciate your trust in our office and look forward to helping you anytime you need us! 😊"
Debbie Harper
August 14, 2026
5
out of
5
rating by Debbie Harper
"Excellent assistance by Frances. Pleasant and helpful"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
tyler powell
August 11, 2026
5
out of
5
rating by tyler powell
"Autumn was awesome. She explained everything very thoroughly and clear, she was super patient and honestly so fun to talk to. I love it when someone who’s there to help you is also easy to relate to so you don’t feel like you’re on trial. Thank you Autumn! And thank you State Farm."
We responded:
"Tyler, thank you so much for the wonderful review! We’re thrilled to hear that Autumn made your experience both easy and enjoyable. Taking the time to explain everything clearly, answer questions, and make our customers feel comfortable is exactly the kind of service we strive to provide. We’ll be sure to share your kind words with Autumn—she’ll love hearing them! Thank you for trusting Michael Grant State Farm Agency with your insurance needs! 😊"
Daniel Carter
August 10, 2026
5
out of
5
rating by Daniel Carter
"My agent and his staff are always looking out for my best interest including ways to save money. Can’t beat the discounts when you bundle. I would refer friends and family without question."
We responded:
"Daniel, we truly appreciate your trust in our team. We’re always looking for ways to help our customers get the coverage they need while taking advantage of every savings opportunity available. It means a lot to know you’d confidently refer your friends and family to us. Thank you for allowing us to take care of your insurance needs! 😊"
Bernadette Luciano
August 9, 2026
5
out of
5
rating by Bernadette Luciano
"I just had an excellent experience with an agent at State Farm insurance company whose name is Frances. She made the process of bundling insurance on auto and home much easier than I ever expected. She is not only very smart and professional, she was always patient and pleasant during this entire process. Without hesitation, I highly recommend Frances to anyone looking to work with an incredible State Farm Insurance agent."
We responded:
"Thank you so much for the fantastic review and recommendation! We’re thrilled to hear that Frances made bundling your auto and home insurance such an easy and positive experience. Her professionalism, patience, and dedication to taking great care of our customers are truly appreciated. We’re lucky to have her on our team! Thank you for trusting Michael Grant State Farm Agency with your insurance needs—we look forward to being here for you for many years to come! 😊"
Jacqueline Motroni
August 5, 2026
5
out of
5
rating by Jacqueline Motroni
"Called today to get renter’s insurance. Autumn was fabulous! Extremely knowledgeable, super friendly,(made you feel like you were cared about) and super helpful! Made the process quick and painless. Smart girl with a great personality and rates were reasonable! Highly recommend!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Autumn made getting your renters insurance quick, easy, and painless. Providing knowledgeable, friendly service while making our customers feel genuinely cared for is exactly what we strive for. We truly appreciate your recommendation and are grateful you chose Michael Grant State Farm Agency for your insurance needs! 😊"
Lela Watson
July 29, 2026
5
out of
5
rating by Lela Watson
"I don’t usually do reviews, but I had the most amazing customer experience with the State Farm rep, Autumn. I called in to get a quote and additional information about switching over from GEICO and she was so friendly and extremely knowledgeable. I’ll be speaking with my husband this evening so we can move forward!"
We responded:
"Lela, thank you for your review! We’re so glad to hear you had an amazing experience with Autumn. It’s wonderful that she was friendly, knowledgeable, and able to walk you through the quote and the process of switching from GEICO"
Brandon Payne
July 24, 2026
5
out of
5
rating by Brandon Payne
"Always have a great experience with Michael Grant State Farm"
We responded:
"Thank you so much for the 5 stars, Brandon! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Keisha Townsend
July 18, 2026
5
out of
5
rating by Keisha Townsend
"We've been with him over 10years. He is informative and always takes care of my family needs. Francis is always through and get my requests done timely and accurately."
We responded:
"Keisha, thanks for allowing me to serve you and your family."
Jim Ziembiec
July 15, 2026
5
out of
5
rating by Jim Ziembiec
"Pleasant and expedient service from representative Frances Massey"
We responded:
"Thank you so much for the 5 stars, Jim! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Beth Penloza
July 15, 2026
5
out of
5
rating by Beth Penloza
"Frances provided excellent service and was able to get me the information I needed in a matter of minutes!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Mike
July 9, 2026
5
out of
5
rating by Mike
"Autumn is an amazing representative that is diligent and responsive to any inquiry. Appreciate the thoughtful insights to available options and patience to allow me as the customer to make the choice."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in CHARLOTTE to know you had such a great experience with us. Wow - thank you for the amazing 5-star review! It means a lot to our team here in CHARLOTTE to know you had such a great experience with us. Wow - thank you for the amazing 5-star review! It means a lot to our team here in CHARLOTTE to know you had such a great experience with us. "
Sydney Johnson
June 29, 2026
5
out of
5
rating by Sydney Johnson
"The agents are super friendly and informative. You can tell they are knowledgeable and they really care!"
We responded:
"Thank you for your kind review of State Farm Agent Michael Grant’s Team. We appreciate it!"
Kimberly Vasquez
June 29, 2026
5
out of
5
rating by Kimberly Vasquez
"Autumn was absolutely amazing to work with! She was friendly, patient, and took the time to explain everything clearly. She answered all of my questions and made the entire insurance process smooth and stress-free. I never felt rushed, and she genuinely cared about helping me find the best option. I highly recommend Autumn to anyone looking for excellent customer service at State Farm. Thank you again for all your help!"
We responded:
"Thank you for the amazing review, Kimberly! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Mary Price
June 23, 2026
5
out of
5
rating by Mary Price
"Agent was great and explained all my options that i inquired about and even gave me additional food for thought. It was a wonderful experience and she was very pleasant that is really great because so many company customer phone representatives these days are not professional but she really did a great job from my point of view!"
We responded:
"Mary, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Michael Grant’s Team!"
aditya surneni
June 23, 2026
5
out of
5
rating by aditya surneni
"I’ve had a great experience working with Frances H. Massey. She has been consistently responsive, knowledgeable, and patient throughout the entire process. Frances took the time to explain every detail clearly and made sure I felt confident in my decisions. I truly appreciate her dedication and highly recommend her to anyone looking for a reliable and supportive insurance agent."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Michael Grant’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Kim Cuttino
June 17, 2026
5
out of
5
rating by Kim Cuttino
"I’ve had homeowners insurance with SF through Michael Grant’s office for many years. Recently, his assistant Se’Nya helped me bundle my auto insurance with them as well, providing a significant savings. Se’Nya was personable, professional and patient. She has been readily available to answer any and all questions, to my satisfaction, every day since."
We responded:
"Thank you for your kind review of State Farm Agent Michael Grant’s Team. We appreciate it!"
Pam Gainey
June 12, 2026
5
out of
5
rating by Pam Gainey
"I really appreciated the Representative, she was very kind and patience with me. She communicated with me all the way through the process in a professional manner."
We responded:
"Thank you for your wonderful review! We’re so glad to hear that our representative was kind, patient, and communicated with you professionally throughout the process. Your feedback means a lot—please feel free to reach out anytime we can help."
Galen Wilson
June 4, 2026
5
out of
5
rating by Galen Wilson
"Recently reached out to Autumn and the team in Mr. Grants office. Autumn and team were great in getting me quick information to my inquiry. Exceptional communication and exceptional service! Thank you!"
We responded:
"Greetings Galen, we’re thrilled to hear that our office provided you with quick, clear information and exceptional communication. We truly appreciate you taking the time to share your experience—please don’t hesitate to reach out if we can help again."
Deshae McClain
May 28, 2026
5
out of
5
rating by Deshae McClain
"Sa’Nya is amazing and very much appreciated, I called she broke it down and even called back with the information I needed thank you so much"
We responded:
"Hi Deshae, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. See you soon!"
Ann Howze
April 23, 2026
5
out of
5
rating by Ann Howze
"I spoke with Frances today in reference to my mortgage insurance. She took time to find out exactly what transpired with my policy and called me back in a timely manner. She was effective and very pleasant. I was very satisfied."
We responded:
"Thank you for your kind review of State Farm Agent Michael Grant’s Team. We appreciate it!"
Stephen Nowak
April 17, 2026
5
out of
5
rating by Stephen Nowak
"Michael's office has taken care of my insurance needs in a prompt and professional manner for over two decades.
Se'Naya just took care of a billing change in a very pleasant and seamless fasion."
We responded:
"Stephen, we truly appreciate your loyalty and the trust you’ve placed in Michael Grant State Farm agency over the past two decades. It’s wonderful to hear that Se'Naya provided you with pleasant and seamless service during your recent billing change. Thank you for your kind feedback – we’re always here to help!"