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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carol Weiglein

May 29, 2025

5  out of  5
rating by Carol Weiglein
"Derrion was great very friendly and helps me understand things I don’t. Thankx😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Roderick Davis

May 27, 2025

5  out of  5
rating by Roderick Davis
"Extremely patient and insightful experience. I appreciated Derrion’s thorough coverage of my options and policy."
We responded:
"Thank you for taking the time to share your experience! We're delighted to hear that Derrion provided you with such a patient and insightful service. Our team strives to ensure that our customers fully understand their insurance options, and it's wonderful to know that you felt well-informed. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support!"
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maurice mars

May 23, 2025

5  out of  5
rating by maurice mars
"Jewel Livingston was amazing. Very nice and personable. She also knew her stuff. Thank you Jewel and thank you State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jewel Livingston provided you with such a positive experience. Our team takes pride in delivering excellent service, and it's wonderful to know that Jewel's expertise and personable approach made a difference for you. We appreciate your feedback and thank you for choosing State Farm!"
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roya behrouzjou

May 14, 2025

5  out of  5
rating by roya behrouzjou
"I love working with Michael Grant's State Farm office! They make everything so easy and are always extremely helpful. Frances and Derrion both helped me recently on separate occasions with a problem I knew nothing about or how to fix. They were both super nice, professional, friendly and helped me solve my problem quickly! Thank you guys for all you do!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Michael Grant's State Farm office. Frances and Derrion truly go above and beyond to assist our clients, and it's wonderful to know they were able to help you. We appreciate your support and look forward to continuing to provide you with excellent service in the future!"
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T B

May 8, 2025

5  out of  5
rating by T B
"A late afternoon online quote led to a follow up call from Derrion, a recent addition to Michael Grant's team. He called before the close of business, addressed my needs, and stayed late to ensure my new policy would be in force asap. He even worked some sort of magic (LOL) to get me better coverage for a lower rate! I was so impressed with Derrion's personality and professionalism, I had him add an additional policy when he called a couple days later. I've been a happy customer of Michael Grant's for years, and Mr. Derrion has already proven to be an asset to his TOP TIER team!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Derrion. He is indeed a valuable addition to our team, and it’s fantastic to know that he was able to meet your needs and exceed your expectations. Your continued support over the years means a lot to us, and we’re glad to have you as part of the Michael Grant State Farm family. If you need anything else or have further questions, don’t hesitate to reach out. We look forward to serving you for many more years to come!"
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Banesa Gonzalez

May 2, 2025

5  out of  5
rating by Banesa Gonzalez
"Jewel, the agent at Michael Grants office is the absolute best, she was very knowledgeable and assisted me with my concerns. She provided me with excellent customer service. Thank you again, Jewel!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jewel provided you with exceptional service and addressed all your concerns. Our team is dedicated to delivering knowledgeable and helpful support, and it’s wonderful to know that Jewel made a positive impact during your experience. We appreciate your feedback and look forward to assisting you again in the future!"
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Samuel Hartless

April 25, 2025

5  out of  5
rating by Samuel Hartless
"I had the pleasure of dealing with Frances Massey of Michael Grant's office to get a insurance policy here recently. Frances was very helpful and insightful, as well as answered all of my questions promptly. I plan to continue to use this office while I am in Charlotte!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Frances provided you with exceptional service and was able to assist you in finding the right insurance policy. It's wonderful to know that you felt supported and informed throughout the process. We look forward to continuing to serve you while you're in Charlotte! If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Deb Searfoss

April 23, 2025

5  out of  5
rating by Deb Searfoss
"I worked with Derrion who was professional, kind and timely! Best thing is he saved me money!"
We responded:
"Deb, thank you so much for your wonderful review! We're thrilled to hear that Derrion Henderson provided you with exceptional service and helped you save money on your auto insurance. Our team is dedicated to finding the best solutions for our customers, and it's rewarding to know that Derrion made a positive impact on your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!"
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Laura Urban

April 14, 2025

5  out of  5
rating by Laura Urban
"Frances H Massey was a comfortable experience amazing personality and so very kind the world needs more amazing people like Frances thank you for the great work you do. Thank u for being you 💓"
We responded:
"Thank you so much for your heartfelt 💓 review! We're so glad to hear that Frances made your experience comfortable and enjoyable. She truly is a gem, and we're lucky to have her on our team. Your kind words mean a lot to us, and we appreciate you taking the time to share your thoughts. If you ever need anything in the future, please don’t hesitate to reach out. We’re here for you!"
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Cheryl Greenhill

April 4, 2025

5  out of  5
rating by Cheryl Greenhill
"Frances Massey made it so easy for me to set up my homeowners and car insurance. I really enjoyed talking with her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jaymike Media

March 27, 2025

5  out of  5
rating by Jaymike Media
"Speaking with Frances Massey she was very professional about her job,and making sure that I was knowledgeable of all the coverage making it a great experience going forth with State Farm I refer her to everyone very professional!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Anita Hubert-Paige

March 21, 2025

5  out of  5
rating by Anita Hubert-Paige
"My experience was great. The process was quicker than I expected and the agent Frances Massey was extremely pleasant."
We responded:
"Anita, we appreciate your review. And your business. Thanks for sharing your experience with Frances. "
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Becky Lancaster

March 19, 2025

5  out of  5
rating by Becky Lancaster
"I highly recommend Michael Grants agency! Now that they have Frances Massey, the customer service has been elevated to the highest level! The response and information I received was excellent!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to have Frances Massey in our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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B A

March 17, 2025

5  out of  5
rating by B A
"Thank you to Michael Grant and his Team, and a special shout out to Frances Massey for making it possible for me to complete my Temporary ID card. The Finance Director was pleased with how quickly I provided the needed information to their institution today. Once again, Michael,  thank you for sharing your expertise with your team; they demonstrate your excellence."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Heather

March 11, 2025

5  out of  5
rating by Heather
"Micheal Grant is very knowledge of insurance services. The customer service always been great over the 19 years. I will highly recommended !!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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jean porter

March 7, 2025

5  out of  5
rating by jean porter
"Al Gray, of Michael Grant’s office, provided me with all-around excellent service today. He was able to answer both my questions and resolve both my issues with expertise and a calm, kind, professional manner. He kindly apologized several times for a mix-up that had occurred and was able to put my mind at rest that all was taken care of and all was now well with my State Farm accounts. I very much appreciated his personal, personable, and can-do manner. He is an excellent representative for State Farm and an asset to Michael Grant’s team."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Al Gray works hard every day to provide outstanding customer service. If there is anything else we can do for your insurance needs, just let us know!"
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Joshua Jones

February 12, 2025

5  out of  5
rating by Joshua Jones
"Al has been a great representative and help to my needs. He’s courteous and patient in solving my issues as well as quick."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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James Burns

February 11, 2025

5  out of  5
rating by James Burns
"It’s always great to receive a call or a smile through the phone when interacting with AL Gray when my payment is overdue or questions that I have regarding my rental insurance!"
We responded:
"James, we are thrilled to hear you had a great experience with our service. "
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Michelle Wright

February 11, 2025

5  out of  5
rating by Michelle Wright
"I want to express my sincere appreciation for the exceptional customer service received from Al Gray. From the moment I called I was met with professionalism, courtesy and a genuine willingness to assist me with my concerns. Mr Gray, is an awesome asset to your team!"
We responded:
"Michelle, I am happy to hear about your positive interactions with Al. We are happy to have him apart of the team. "
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Marcus Moses

February 4, 2025

5  out of  5
rating by Marcus Moses
"I inquired initially about auto insurance but was fortunate to speak Al, who helped me with auto insurance but also educated me on options for homeowners insurance and life insurance. One call saved me time and money and I have better coverage than I had before."
We responded:
"Marcus, thank you for your 5-star review! I am happy to hear that you enjoyed your experience with our office and that we were able to help you with your homeowners insurance and life insurance needs. "
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christian wills

February 4, 2025

5  out of  5
rating by christian wills
"Great customer service! Michael is very knowledgeable, personable and the level of professionalism I recieve is outstanding!"
We responded:
"Christian, great customers deserve great customer service. Thank you for allowing us to assist you with your insurance needs."
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Ashley Tidwell

October 27, 2024

5  out of  5
rating by Ashley Tidwell
"Laqueena was so kind, so sweet, very professional- very knowledgeable and skilled, very DEMURE! THANK YOU!"
We responded:
"Ashley, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Laqueena. She truly goes above and beyond for our customers. We appreciate your feedback and look forward to serving you again soon!"
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Valerie Moore

October 24, 2024

5  out of  5
rating by Valerie Moore
"Today when I spoke with Deion Sanders he was very professional and his customer service was absolutely out of this world. He was easy to talk to and he also helped me purchase some renters insurance which lowered my auto insurance. On a scale 1 to 10 I would give him a 10. He did a great job!😊 Very happy customer."
We responded:
"We’re glad to hear that Deion provided you with excellent service for your auto and renters insurance needs. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to assisting you again in the future!"
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Donna Belk

September 25, 2024

5  out of  5
rating by Donna Belk
"Very professional‼️"
We responded:
"Thx Donna"
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A C

August 15, 2024

5  out of  5
rating by A C
"Deion has took care of me since I first got insurance with State Farm from the good and the bad he has always kept a positive attitude. I’m not the best customer when it comes to situations but his attention to detail, compassion and his relatability is spot on. Thank you Deion"