State Farm® Insurance Agent Michael Grant

"I had the pleasure of dealing with Frances Massey of Michael Grant's office to get a insurance policy here recently. Frances was very helpful and insightful, as well as answered all of my questions promptly. I plan to continue to use this office while I am in Charlotte!"

"I worked with Derrion who was professional, kind and timely! Best thing is he saved me money!"

"Frances H Massey was a comfortable experience amazing personality and so very kind the world needs more amazing people like Frances thank you for the great work you do. Thank u for being you 💓"

"Frances Massey made it so easy for me to set up my homeowners and car insurance. I really enjoyed talking with her."

"Speaking with Frances Massey she was very professional about her job,and making sure that I was knowledgeable of all the coverage making it a great experience going forth with State Farm I refer her to everyone very professional!"

"My experience was great. The process was quicker than I expected and the agent Frances Massey was extremely pleasant."

"I highly recommend Michael Grants agency! Now that they have Frances Massey, the customer service has been elevated to the highest level! The response and information I received was excellent!"

"Thank you to Michael Grant and his Team, and a special shout out to Frances Massey for making it possible for me to complete my Temporary ID card. The Finance Director was pleased with how quickly I provided the needed information to their institution today. Once again, Michael,  thank you for sharing your expertise with your team; they demonstrate your excellence."

"Micheal Grant is very knowledge of insurance services. The customer service always been great over the 19 years. I will highly recommended !!!"

"Al Gray, of Michael Grant’s office, provided me with all-around excellent service today. He was able to answer both my questions and resolve both my issues with expertise and a calm, kind, professional manner. He kindly apologized several times for a mix-up that had occurred and was able to put my mind at rest that all was taken care of and all was now well with my State Farm accounts. I very much appreciated his personal, personable, and can-do manner. He is an excellent representative for State Farm and an asset to Michael Grant’s team."

"Al has been a great representative and help to my needs. He’s courteous and patient in solving my issues as well as quick."

"It’s always great to receive a call or a smile through the phone when interacting with AL Gray when my payment is overdue or questions that I have regarding my rental insurance!"

"I want to express my sincere appreciation for the exceptional customer service received from Al Gray. From the moment I called I was met with professionalism, courtesy and a genuine willingness to assist me with my concerns. Mr Gray, is an awesome asset to your team!"

"I inquired initially about auto insurance but was fortunate to speak Al, who helped me with auto insurance but also educated me on options for homeowners insurance and life insurance. One call saved me time and money and I have better coverage than I had before."

"Great customer service! Michael is very knowledgeable, personable and the level of professionalism I recieve is outstanding!"

"Laqueena was so kind, so sweet, very professional- very knowledgeable and skilled, very DEMURE! THANK YOU!"

"Today when I spoke with Deion Sanders he was very professional and his customer service was absolutely out of this world. He was easy to talk to and he also helped me purchase some renters insurance which lowered my auto insurance. On a scale 1 to 10 I would give him a 10. He did a great job!😊 Very happy customer."

"Very professional‼️"

"Deion has took care of me since I first got insurance with State Farm from the good and the bad he has always kept a positive attitude. I’m not the best customer when it comes to situations but his attention to detail, compassion and his relatability is spot on. Thank you Deion"

"Deion was amazing and very patient with my not always able to answer the phone multiple times. He was pleasant and very informative!"

"I've been with Michael Grant State Farm for more than 14 years....and State Farm in total about 20. I've been assisted by several agents in this office due to the high turnover. I've been told that insurance is a tough business to understand. True or not.....knowledge of the business is key in order to follow up and follow thru. Just let me know you're still working on it......don't drop the ball and never pick it back up. Just as I was ready to pull my the account from that office to another....Kay answered the phone that day! From June 25th to July 3rd, questions were answered, quotes and documents were completed and delivered to all parties involved as promised. Kay not only saved the day....she was able to keep the account in that office. I hope she is there for longer than others have been. I understand that transferring business from one office to another is frowned upon.....and maybe a hassle for me too.....I just want better service and follow up. Kay provided me with that. Thanks Kay! 😊"

"I enjoyed speaking with Dionne. He was a great help to me. He was very patient and answered every question and some other things that I was not aware of. Thank you Dionne 😀."

"Deion was very attentive and fast."

"Deion Sanders was awesome in assisting me and what I needed as far as my insurance needs"

"Deion was super helpful throughout this process of transferring my insurance! He was attentive and quick to respond to any of my emails, calls or texts. Thank you, Deion!"